November 17, 2009

Your Customers: Are You Listening?

"Your most unhappy customers are your greatest source of learning."

Bill Gates

How true, assuming you listen to what they have to say.

And now that I think about it, if Bill did listen, he has to be extremely learned.


  1. I know this isn't about Windows 7 but I can't help myself. I thought it was going to be a major improvement over Vista and now that I have it installed and apparently working, I think it will be. But I had to spend over and hour and a half on the phone with MS tech support in India to get my Vista display driver back on after Win 7 took it off.

    Bill, are you listening??

  2. I assume you mean Gates.

    I wonder what MS thinks these days. They know Vista was a debacle and have reason to think 7 will correct a lot of that; but from what I read, including stories like yours, the Apple commercial which basically says, "we've heard that before" may be very close to the truth.

  3. A lot of "consumer electronics" companies do not believe they need to listen to what consumers think, because they sell to retailers.

    That's messed up.