The Most Important Honor Of All

"Dignity exists not in possessing honors, but in the consciousness that we deserve them."

Aristotle

4th century BC Greek philosopher

All your titles, degrees, promotions, and other assorted accolades, don't mean a thing without the freely given recognition that you deserve them coming from those who don't have to give it.

That's Cold. True Maybe, But Cold.

"We want all of our friends to tell us our bad qualities; it is only the particular ass that does so whom we cannot tolerate."

William James

19th century American psychologist/philosopher

Along with karma, candor too can be a particular bitch.

However if we can summon the intestinal fortitude to listen we may learn something very important albeit painful.

You'd Better Listen!

"A riot is the language of the unheard."

Martin Luther King, Jr.

20th century American civil rights leader

We intuitively understand this when we see unrest such as that occurring in Syria and Greece, but what about in your business?

Your customers could complain but more likely their "riot" will simply be buying from someone else.

Are you listening?

Your Customers: Are You Listening?

"Your most unhappy customers are your greatest source of learning."

Bill Gates

How true, assuming you listen to what they have to say.


And now that I think about it, if Bill did listen, he has to be extremely learned.