December 15, 2008

Conflict Resolution: The Role of Self Control


"He who angers you conquers you."

Elizabeth Kenny
Australian Physical Therapist



Ms. Kenny is touting the benefit of self-control; something we attempt to instill in our children but don't always display ourselves.

Anger is the product of failed conflict resolution. What can management do to see that doesn't happen? Or is it best to let employees sort our their business and personal differences themselves?

By the way, "Australian Physical Therapist" hardly describes Elizabeth Kenny's life and accomplishments and if you don't know about her you might find further description interesting.

3 comments :

  1. If management intervenes isn't that treating the employees as a parent would treat their children and if so, is that what management should do?

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  2. I'd like to hear from others on this but here's my experience.

    I have two adult sons, 22 and 25. I still occasionally "intervene" with both but in a very different way than I did when they were young.

    When the oldest started college a counselor at a parent orientation said "Parents your kids who today cannot wait to get away from you will as some point in the near future have a crisis they will want you to fix. Don't do it. Treat them like the adults they say they want to be. Get them to describe the problem including possible solutions ultimately deciding the best course of action. In other words facilitate them finding the solution but don't attempt to do it for them because you can't."

    Good advice not just for dealing with kids but in all sorts of relationships.

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  3. It is considered somewhat demeaning to make the child/employee connection but it is also valid.

    Why is it demeaning? To who?

    While you are a parent, what you do is "manage" your children and God knows some adults act far less mature than many kids do.

    Still, I will post this anonymously rather than risk my employees seeing this is what I believe.

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