"It all depends on how we look at things, and not how they are in themselves."
Carl Gustav Jung (1875-1961) Swiss psychologist/psychiatrist
This raises an interesting question, one obviously not limited to business.
Is "reality", whatever that is, more important than perception of reality?
There is only one reality but many perceptions of what it is.
I'll go with perception.
I am far more effective as a marketer when I address consumer perception of reality than I will ever be attempting to change what they perceive to be true.
"Our greatest pretenses are built up not to hide the evil and the ugly in us, but our emptiness. The hardest thing to hide is something that is not there."
Eric Hoffer
20th century American philosopher/author
"The hardest thing to hide is something that is not there."
In you and your company.
If you know the value is not there sooner or later others will as well.