April 24, 2013

Understand?



"The language of friendship is not words but meanings."

Henry David Thoreau
19th century American naturalist



Substitute "communication" for "friendship" and you have a very important lesson in business as well.

Far more critical than the words you speak is the assumed meaning of those words.

What you think you've said is often not what is heard, and when that happens there is no communication.

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