Showing posts with label customers. Show all posts
Showing posts with label customers. Show all posts

March 10, 2015

WASTED RESOURCES YOU DON'T HAVE TO WASTE


"In politics the middle way is none at all."

John Adams (1735-1826) Second President of the United States.

"Politics" in business is a different sort.

It is the often not so subtle maneuvering to gain advantage over those we should view as allies: our coworkers.

Note to CEO's: You can't stop it; office politics is all pervasive. However do everything in your power to stop it.

It is wasted resources that should be directed toward your customers and competition.

May 07, 2014

ABOUT THOSE PRIORITIES


"We must all hang together, or assuredly we shall all hang separately."

Benjamin Franklin (1706-1790) American statesman/scientist/philosopher

In addition to you there are three constituencies you need concern yourself with in business.
  1. Your customer
  2. Your competition
  3. Your co-workers
If you find you spend more time, or worse, much more time, dealing with number 3 than numbers 2 and certainly 1, you won't for long.

Your company will fail, you along with it.
 

April 02, 2014

WE'RE ALL IN THE CUSTOMER RELATIONS BUSINESS


"Absence blots people out. We really have no absent friends."

Elizabeth Bowen
20th century Anglo-Irish novelist/short story writer

Whether or not we have absent friends depends upon the definition of "absence", and now that I think of it, as well the definition of "friends".

However, when it comes to business there is no doubt.

If you are "absent" from your customers you are not their "friend".

And by "friend" I don't mean in the "Let's go have a beer together" sense.

Absence may make the heart grow fonder but it won't keep your customers.