I (HOPEFULLY) WON'T DO THAT AGAIN

"Only by acceptance of the past, can you alter it."

T. S. Eliot

Late 19th/early 20th century American-English poet/playwright

All too often the problem is more not remembering/learning from the past than it is failure to accept it, but this is good advice when that is not the case.

SELF EVIDENT IS

"A fanatic is a man who consciously over compensates a secret doubt."

Aldous Huxley

20th century British author

The more someone attempts to convince me of something, including that I already accept as true, the more I doubt its validity.

SUCCESS: AS MUCH THE MEANS AS THE END

"I find my greatest pleasure, and so my reward, in the work that precedes what the world calls success."

Thomas Alva Edison

Late 19th/early 20th century American inventor

Your life will be considered a success or  failure based on how you lived it not that you died.

We all die; what matters is what we do and how we do it before we die.

WE'RE ALL IN THE CUSTOMER RELATIONS BUSINESS

"Absence blots people out. We really have no absent friends."

Elizabeth Bowen

20th century Anglo-Irish novelist/short story writer

Whether or not we have absent friends depends upon the definition of "absence", and now that I think of it, as well the definition of "friends".

However, when it comes to business there is no doubt.

If you are "absent" from your customers you are not their "friend".

And by "friend" I don't mean in the "Let's go have a beer together" sense.

Absence may make the heart grow fonder but it won't keep your customers.

LIMITS, YES, BUT WHAT LIMITS?

"A man is not good or bad for one action."

Thomas Fuller

17th century British clergyman/author

And yet we often judge others as though they were.

How are you when it comes to giving others second (third, fourth, etc.) chances?

How many are too many?