"Basically we get confused a bit about what retail is. It is really just buying things, putting them on a floor and selling them."
Gerry Harvey
Co-founder Harvey Norman, Australian Bulk Goods Retailer
Co-founder Harvey Norman, Australian Bulk Goods Retailer
Harvey Norman is a very large, successful Australian retailer, due in part to the business acumen of it's co-founder Mr. Norman, so who am I to take issue with his view of retail?
Nonetheless I do. In fact I couldn't disagree more and believe this is exactly why much of retail is in the trouble it is, with the public having very low expectations of the help they can expect from retail sales people.
If the company you give your money to doesn't know much about the product they sell and believes all they need do is put it on the floor, what's their value?
Nonetheless I do. In fact I couldn't disagree more and believe this is exactly why much of retail is in the trouble it is, with the public having very low expectations of the help they can expect from retail sales people.
If the company you give your money to doesn't know much about the product they sell and believes all they need do is put it on the floor, what's their value?
