THE UNSPOKEN MESSAGE

"No answer is also an answer."

German proverb

Not always but often enough to be more true than not.

Heads Or Tails Or . . .

"A wise man makes his own decisions, an ignorant man follows the public opinion."

 Chinese proverb

What this doesn't talk about is what that "wise man" will base his (or her) decision on.

If the ultimate responsibility for action falls to me, I will make the decision accepting the consequence, but I will do that with as much credible input as possible, from as many credible sources available.

Listen To The (Right) Voice Of The Customer

"It is the folly of too many to mistake the echo of a London coffee house for the voice of the kingdom."

Jonathan Swift

17th century Irish satirist

Business translation:  If you need to understand what your customers think, which you do, make sure you get those opinions from a sample representative of everyone, and not just some small faction who are easy to survey, more vocal than the rest, or both.

About The Need To Be Heard

"He must be very ignorant because he answers every question he is asked."

Voltaire
18th century French writer

Notice Voltaire draws no distinction between answering correctly and incorrectly.

One of the hardest concepts I see younger workers struggling with is that sometimes less (from them) really is more.

Data: The Foundation for Decision Making

"You are the embodiment of the information you choose to accept and act upon."

Adlin Sinclair
Author

(You are what you eat.)

Your business will ultimately be based on the sources of information and data you access and of greater importance, actually use, including little or none.

How does input and data other than what you already know or believe, influence your business decisions?